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Table of Contents

    • About the Authors
    • Preface
    • 1Organizational Behavior
      • 1.1Maintaining a Customer Service Culture: The Case of Les Schwab Tires
      • 1.2Understanding Organizational Behavior
      • 1.3Understanding Learning and Your Learning Style
      • 1.4Individual Differences: Values and Personality
      • 1.5Trends and Changes
      • 1.6Motivation Key for Success: The Case of Xerox
      • 1.7Exercises
    • 2Managing Groups and Teams

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      • 2.1Putting Peer Pressure to Work: The Case of Pret a Manger 

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      • 2.2Group Dynamics

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      • 2.3Understanding Team Design Characteristics

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      • 2.4Management of Teams

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      • 2.5Barriers to Effective Teams

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      • 2.6The Role of Ethics and National Culture

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      • 2.7Decision Making in Groups

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      • 2.8Faulty Decision Making

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      • 2.9Teamwork Takes to the Sky: The Case of General Electric

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      • 2.10Exercises

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    • 3Leading People Within Organizations

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      • 3.1Taking on the Pepsi Challenge: The Case of Indra Nooyi

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      • 3.2Who Is Considered a Leader? Trait Approaches to Leadership

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      • 3.3What Do Leaders Do? Behavioral Approaches to Leadership

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      • 3.4What Is the Role of the Context? Contingency Approaches to Leadership

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      • 3.5What’s New? Contemporary Approaches to Leadership

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      • 3.6Leadership Development: The Case of Starbucks

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      • 3.7The Power to Influence

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      • 3.8The Role of Ethics and National Culture

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      • 3.9Exercises

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    • 4Theories of Motivation

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      • 4.1A Motivating Place to Work: The Case of Zappos

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      • 4.2Need-Based Theories of Motivation

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      • 4.3Process-Based Theories

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      • 4.4The Role of Ethics and National Culture

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      • 4.5Motivating Employees Through Goal Setting

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      • 4.6Motivating Employees Through Job Design

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      • 4.7Motivation in Action: The Case of Trader Joe’s

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      • 4.8Motivating Employees Through Performance Incentives

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      • 4.9A Different Take to Engaging Employees: The Case of Netflix

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      • 4.10Exercises

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    • 5Organizational Structure and Organizational Culture

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      • 5.1Lean, Mean Driving Machine: The Case of Toyota

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      • 5.2Organizational Structure

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      • 5.3The Role of Ethics and National Culture

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      • 5.4Understanding Organizational Culture

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      • 5.5Characteristics of Organizational Culture

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      • 5.6Creating a Unique Culture: The Case of Google

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      • 5.7Creating and Maintaining Organizational Culture

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      • 5.8Service Culture Makes All the Difference: The Case of Four Seasons Hotels

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      • 5.9Organizational Change

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      • 5.10Exercises

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