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Table of Contents

    • About the Authors
    • 1Organizational Behavior
      • 1.1Maintaining a Customer Service Culture: The Case of Les Schwab Tires
      • 1.2Understanding Organizational Behavior
      • 1.3Understanding Learning and Your Learning Style
      • 1.4Understanding How OB Research Is Done
      • 1.5Trends and Changes
      • 1.6Motivation Key for Success: The Case of Xerox
      • 1.7Conclusion
      • 1.8Exercises
    • 2Managing Demographic and Cultural Diversity

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      • 2.1Managing Diversity for Success: The Case of IBM

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      • 2.2Demographic Diversity

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      • 2.3Cultural Diversity

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      • 2.4The Role of Ethics and National Culture

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      • 2.5Doing Good as a Core Business Strategy: The Case of Goodwill Industries

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      • 2.6Conclusion

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      • 2.7Exercises

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    • 3Organizational Culture

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      • 3.1Creating a Unique Culture: The Case of Google

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      • 3.2Understanding Organizational Culture

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      • 3.3Characteristics of Organizational Culture

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      • 3.4Creating and Maintaining Organizational Culture

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      • 3.5Creating Culture Change

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      • 3.6The Role of Ethics and National Culture

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      • 3.7Service Culture Makes All the Difference: The Case of Four Seasons Hotels

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      • 3.8Conclusion

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      • 3.9Exercises

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    • 4Leading People Within Organizations

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      • 4.1Taking on the Pepsi Challenge: The Case of Indra Nooyi

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      • 4.2Who Is Considered a Leader? Trait Approaches to Leadership

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      • 4.3What Do Leaders Do? Behavioral Approaches to Leadership

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      • 4.4What Is the Role of the Context? Contingency Approaches to Leadership

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      • 4.5What’s New? Contemporary Approaches to Leadership

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      • 4.6The Role of Ethics and National Culture

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      • 4.7Leadership Development: The Case of Starbucks

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      • 4.8Conclusion

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      • 4.9Exercises

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    • 5Understanding People at Work: Individual Differences and Perception

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      • 5.1Using Big Data to Match Applicants to Jobs: The Case of Cornerstone OnDemand

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      • 5.2The Interactionist Perspective: The Role of Fit

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      • 5.3Individual Differences: Values and Personality

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      • 5.4Perception

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      • 5.5The Role of Ethics and National Culture

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      • 5.6Individual Differences in Perception Pay Off: The Case of TIAA-CREF

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      • 5.7Conclusion

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      • 5.8Exercises

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    • 6Individual Attitudes and Behaviors

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      • 6.1People Come First: The Case of SAS

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      • 6.2Work Attitudes

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      • 6.3Work Behaviors

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      • 6.4The Role of Ethics and National Culture

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      • 6.5Retaining Lonesome Road Warriors: The Case of Long-Haul Truck Drivers

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      • 6.6Conclusion

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      • 6.7Exercises

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    • 7Theories of Motivation

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      • 7.1A Motivating Place to Work: The Case of Zappos

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      • 7.2Need-Based Theories of Motivation

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      • 7.3Process-Based Theories

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      • 7.4The Role of Ethics and National Culture

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      • 7.5Motivation in Action: The Case of Trader Joe’s

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      • 7.6Conclusion

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      • 7.7Exercises

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    • 8Designing a Motivating Work Environment

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      • 8.1Motivating Steel Workers Works: The Case of Nucor

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      • 8.2Motivating Employees Through Job Design

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      • 8.3Motivating Employees Through Goal Setting

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      • 8.4Motivating Employees Through Performance Appraisals

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      • 8.5Motivating Employees Through Performance Incentives

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      • 8.6The Role of Ethics and National Culture

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      • 8.7A Different Take to Engaging Employees: The Case of Netflix

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      • 8.8Conclusion

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      • 8.9Exercises

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    • 9Managing Groups and Teams

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      • 9.1Putting Peer Pressure to Work: The Case of Pret a Manger 

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      • 9.2Group Dynamics

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      • 9.3Understanding Team Design Characteristics

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      • 9.4Management of Teams

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      • 9.5Barriers to Effective Teams

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      • 9.6The Role of Ethics and National Culture

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      • 9.7Teamwork Takes to the Sky: The Case of General Electric

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      • 9.8Conclusion

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      • 9.9Exercises

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    • 10Making Decisions

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      • 10.1Decisions, Decisions: The Case of Angry Birds

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      • 10.2Understanding Decision Making

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      • 10.3Faulty Decision Making

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      • 10.4Decision Making in Groups

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      • 10.5The Role of Ethics and National Culture

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      • 10.6How Poor Decisions Can Derail an Icon: The Case of Eastman Kodak

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      • 10.7Conclusion

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      • 10.8Exercises

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    • 11Managing Stress and Emotions

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      • 11.1Facing Foreclosure: The Case of Camden Property Trust

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      • 11.2What Is Stress?

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      • 11.3Managing Stress

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      • 11.4What Are Emotions?

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      • 11.5Emotions at Work

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      • 11.6The Role of Ethics and National Culture

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      • 11.7Getting Emotional: The Case of American Express

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      • 11.8Conclusion

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      • 11.9Exercises

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