About the Author

Laura Portolese holds a master of business administration from City University of Seattle and a doctorate of business administration from Argosy University. Laura is an associate professor at Central Washington University in the Department of Information Technology and Administrative Management, part of the College of Education and Professional Studies. Before becoming a professor, Laura worked for several small and large organizations in management and operations. She is also an entrepreneur who has performed consulting work for companies such as Microsoft.

Laura has authored two books for McGraw-Hill, five books for FlatWorld, and numerous supplemental materials. In her free time, Laura is passionate about travel, roller skating, and her sweet black lab, Finn.