Human Resource Management | Laura Portolese

- 1The Role of Human Resources
- 2Developing and Implementing Strategic HRM Plans
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  - 2.1The Value of Planning
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  - 2.2Strategic Planning
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  - 2.3Writing the HRM Plan
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  - 2.4Tips in HRM Planning
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  - 2.5Cases and Problems
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- 3Diversity and Multiculturalism
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  - 3.1Hiring Multiculturally
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  - 3.2Diversity and Multiculturalism
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  - 3.3Diversity Plans
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  - 3.4Multiculturalism and the Law
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  - 3.5Cases and Problems
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- 4Recruitment
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  - 4.1Keeping Up with Growth
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  - 4.2The Recruitment Process
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  - 4.3The Law and Recruitment
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  - 4.4Recruitment Strategies
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  - 4.5Cases and Problems
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- 5Selection
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  - 5.1The Interview
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  - 5.2The Selection Process
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  - 5.3Criteria Development and Résumé Review
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  - 5.4Interviewing
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  - 5.5Testing and Selecting
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  - 5.6Making the Offer
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  - 5.7Cases and Problems
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- 6Compensation and Benefits
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  - 6.1Matching Compensation with Core Values
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  - 6.2Goals of a Compensation Plan
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  - 6.3Developing a Compensation Package
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  - 6.4Types of Pay Systems
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  - 6.5Other Types of Compensation
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  - 6.6Cases and Problems
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- 7Retention and Motivation
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  - 7.1Dissatisfaction Isn’t Always about Pay
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  - 7.2The Costs of Turnover
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  - 7.3Retention Plans
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  - 7.4Implementing Retention Strategies
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  - 7.5Cases and Problems
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- 8Training and Development
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  - 8.1Training: Not Like It Used to Be
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  - 8.2Steps to Take in Training an Employee
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  - 8.3Types of Training
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  - 8.4Training Delivery Methods
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  - 8.5Designing a Training Program
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  - 8.6Cases and Problems
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- 9Successful Employee Communication
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  - 9.1The Biggest Challenge
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  - 9.2Communication Strategies
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  - 9.3Management Styles
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  - 9.4Cases and Problems
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- 10Employee Performance Management
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  - 10.1A Dilemma
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  - 10.2Handling Performance
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  - 10.3Employee Rights
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  - 10.4Cases and Problems
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- 11Employee Assessment and Talent Management
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  - 11.1A Tough Conversation
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  - 11.2Performance Evaluation Systems
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  - 11.3Appraisal Methods
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  - 11.4Completing and Conducting the Appraisal
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  - 11.5Cases and Problems
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- 12Working with Labor Unions
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  - 12.1Unhappy Employees Could Equal Unionization
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  - 12.2The Nature of Unions
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  - 12.3Collective Bargaining
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  - 12.4Administration of the Collective Bargaining Agreement
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  - 12.5Cases and Problems
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- 13Safety and Health at Work
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  - 13.1Training for Safety
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  - 13.2Workplace Safety and Health Laws
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  - 13.3Health Hazards at Work
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  - 13.4Cases and Problems
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- 14International HRM
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  - 14.1Things Weren’t What They Seemed
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  - 14.2Offshoring, Outsourcing
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  - 14.3Staffing Internationally
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  - 14.4International HRM Considerations
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  - 14.5Cases and Problems
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- AThe Purpose of Society for Human Resource Management (SHRM) and HRCI organizations
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  - A.1The Purpose of Society for Human Resource Management (SHRM) and HRCI organizations
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  - A.2Human Resources Certification Institute (HRCI)
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