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Table of Contents

    • About the Authors
    • Acknowledgments
    • Dedications
    • Preface
    • 1Introduction to Principles of Management
      • 1.1Who Are Managers?
      • 1.2Leadership, Entrepreneurship, and Strategy
      • 1.3Planning, Organizing, Leading, and Controlling
      • 1.4Economic, Social, and Environmental Performance
      • 1.5Performance of Individuals and Groups
      • 1.6Your Principles of Management Survivor’s Guide
    • 2Organizational Behavior

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      • 2.1Understanding Organizational Behavior

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      • 2.2Understanding Your Learning Style

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      • 2.3Understanding How OB Research Is Done

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      • 2.4Trends and Changes

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      • 2.5Conclusion

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      • 2.6Exercises

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    • 3History, Globalization, and Values-Based Leadership

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      • 3.1Ancient History: Management Through the 1990s

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      • 3.2Contemporary Principles of Management

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      • 3.3Global Trends

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      • 3.4Globalization and Principles of Management

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      • 3.5Developing Your Values-Based Leadership Skills

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    • 4Managing Demographic and Cultural Diversity

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      • 4.1Demographic Diversity

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      • 4.2Cultural Diversity

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      • 4.3The Role of Ethics and National Culture

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      • 4.4Conclusion

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      • 4.5Exercises

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    • 5Understanding People at Work: Individual Differences and Perception

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      • 5.1The Interactionist Perspective: The Role of Fit

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      • 5.2Individual Differences: Values and Personality

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      • 5.3Perception

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      • 5.4The Role of Ethics and National Culture

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      • 5.5Conclusion

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      • 5.6Exercises

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    • 6Individual Attitudes and Behaviors

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      • 6.1Work Attitudes

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      • 6.2Work Behaviors

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      • 6.3The Role of Ethics and National Culture

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      • 6.4Conclusion

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      • 6.5Exercises

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    • 7Theories of Motivation

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      • 7.1Need-Based Theories of Motivation

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      • 7.2Process-Based Theories

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      • 7.3The Role of Ethics and National Culture

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      • 7.4Conclusion

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      • 7.5Exercises

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    • 8Designing a Motivating Work Environment

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      • 8.1Motivating Employees Through Job Design

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      • 8.2Motivating Employees Through Goal Setting

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      • 8.3Motivating Employees Through Performance Appraisals

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      • 8.4Motivating Employees Through Performance Incentives

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      • 8.5The Role of Ethics and National Culture

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      • 8.6Conclusion

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      • 8.7Exercises

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    • 9Managing Stress and Emotions

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      • 9.1What Is Stress?

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      • 9.2Avoiding and Managing Stress

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      • 9.3What Are Emotions?

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      • 9.4Emotions at Work

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      • 9.5The Role of Ethics and National Culture

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      • 9.6Conclusion

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      • 9.7Exercises

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    • 10Communication

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      • 10.1Understanding Communication

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      • 10.2Communication Barriers

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      • 10.3Different Types of Communication and Channels

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      • 10.4The Role of Ethics and National Culture

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      • 10.5Conclusion

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      • 10.6Exercises

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    • 11Managing Groups and Teams

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      • 11.1Group Dynamics

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      • 11.2Understanding Team Design Characteristics

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      • 11.3Management of Teams

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      • 11.4Barriers to Effective Teams

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      • 11.5The Role of Ethics and National Culture

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      • 11.6Conclusion

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      • 11.7Exercises

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    • 12Conflict and Negotiations

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      • 12.1Understanding Conflict

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      • 12.2Causes and Outcomes of Conflict

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      • 12.3Conflict Management

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      • 12.4Negotiations

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      • 12.5The Role of Ethics and National Culture

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      • 12.6Conclusion

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      • 12.7Exercises

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    • 13Making Decisions

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      • 13.1Understanding Decision Making

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      • 13.2Faulty Decision Making

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      • 13.3Decision Making in Groups

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      • 13.4The Role of Ethics and National Culture

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      • 13.5Conclusion

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      • 13.6Exercises

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    • 14Leading People Within Organizations

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      • 14.1Who Is a Leader? Trait Approaches to Leadership

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      • 14.2What Do Leaders Do? Behavioral Approaches to Leadership

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      • 14.3What Is the Role of the Context? Contingency Approaches to Leadership

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      • 14.4What’s New? Contemporary Approaches to Leadership

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      • 14.5The Role of Ethics and National Culture

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      • 14.6Conclusion

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      • 14.7Exercises

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    • 15Power and Politics

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      • 15.1The Basics of Power

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      • 15.2The Power to Influence

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      • 15.3Organizational Politics

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      • 15.4Understanding Social Networks

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      • 15.5The Role of Ethics and National Culture

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      • 15.6Conclusion

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      • 15.7Exercises

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    • 16Social Networks

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      • 16.1An Introduction to the Lexicon of Social Networks

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      • 16.2How Managers Can Use Social Networks to Create Value

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      • 16.3Ethical Considerations with Social Network Analysis

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      • 16.4Personal, Operational, and Strategic Networks

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      • 16.5Mapping and Your Own Social Network

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    • 17Organizational Structure and Change

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      • 17.1Organizational Structure

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      • 17.2Organizational Change

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      • 17.3The Role of Ethics and National Culture

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      • 17.4Conclusion

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      • 17.5Exercises

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    • 18Organizational Culture

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      • 18.1Understanding Organizational Culture

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      • 18.2Characteristics of Organizational Culture

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      • 18.3Creating and Maintaining Organizational Culture

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      • 18.4Creating Culture Change

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      • 18.5The Role of Ethics and National Culture

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      • 18.6Conclusion

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      • 18.7Exercises

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    • 19Developing Mission, Vision, and Values

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      • 19.1The Roles of Mission, Vision, and Values

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      • 19.2Mission and Vision in the P-O-L-C Framework

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      • 19.3Creativity and Passion

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      • 19.4Stakeholders

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      • 19.5Crafting Mission and Vision Statements

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      • 19.6Developing Your Personal Mission and Vision

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    • 20Strategizing

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      • 20.1Strategic Management in the P-O-L-C Framework

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      • 20.2How Do Strategies Emerge?

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      • 20.3Strategy as Trade-Offs, Discipline, and Focus

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      • 20.4Developing Strategy Through Internal Analysis

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      • 20.5Developing Strategy Through External Analysis

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      • 20.6Formulating Organizational and Personal Strategy With the Strategy Diamond

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    • 21Goals and Objectives

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      • 21.1The Nature of Goals and Objectives

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      • 21.2From Management by Objectives to the Balanced Scorecard

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      • 21.3Characteristics of Effective Goals and Objectives

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      • 21.4Using Goals and Objectives in Employee Performance Evaluation

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      • 21.5Integrating Goals and Objectives with Corporate Social Responsibility

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      • 21.6Your Personal Balanced Scorecard

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    • 22Strategic Human Resource Management

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      • 22.1The Changing Role of Strategic Human Resource Management in Principles of Management

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      • 22.2The War for Talent

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      • 22.3Effective Selection and Placement Strategies

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      • 22.4The Roles of Pay Structure and Pay for Performance

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      • 22.5Designing a High-Performance Work System

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      • 22.6Tying It All Together—Using the HR Balanced Scorecard to Gauge and Manage Human Capital, Including Your Own

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    • 23The Essentials of Control

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      • 23.1Organizational Control

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      • 23.2Types and Levels of Control

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      • 23.3Financial Controls

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      • 23.4Nonfinancial Controls

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      • 23.5Lean Control

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      • 23.6Crafting Your Balanced Scorecard

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