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International Business
Opportunities and Challenges in a Flattening World

v3.0 Mason A. Carpenter and Sanjyot P. Dunung

1.2 Who Is Interested in International Business?

Learning Objectives

  1. Know who has an interest in international business.

  2. Understand what a stakeholder is and why stakeholder analysis might be important in the study of international business.

  3. Recognize that an organization’s stakeholders include more than its suppliers and customers.

The Stakeholders

As you now know, international business refers to a broad set of entities and activities. But who cares about international business in the first place? To answer this question, let’s discuss stakeholders and stakeholder analysis. A is an individual or organization whose interests may be affected as the result of what another individual or organization does. is a technique you use to identify and assess the importance of key people, groups of people, or institutions that may significantly influence the success of your activity, project, or business. In the context of what you are learning here, individuals or organizations will have an interest in international business if it affects them in some way—positively or negatively. That is, they have something important at stake as a result of some aspect of international business.

Global business professionals conduct stakeholder analysis to understand how operations in different countries impact the overall corporate strategy.

Four business professionals sit around a boardroom table

Obviously, Google and its managers need to understand international business because they do business in many countries outside their home country. A little more than half the company’s revenues come from outside the United States. Does this mean that international business wouldn’t be relevant to Google if it only produced and sold its products in one country? Absolutely not! Factors of international business would still affect Google—through any supplies it buys from foreign suppliers, as well as the possible impact of foreign competitors that threaten to take business from Google in its home markets. Even if these factors were not present, Google could still be affected by price swings—for instance, in the international prices of computer parts, even if they bought those parts from US suppliers. After all, the prices of some of the commodities used to make those parts are determined globally, not locally. Beyond its involvement in web advertising, which requires massive investments in computer-server farms around the world, Google is increasingly active in other products and services—for example, cell phones and the operating systems they use.

So far, this chapter has covered only how a business and its managers should understand international business, regardless of whether their organization sells or produces products or services across borders. Who else might be an international business stakeholder beyond Google and its management? First, Google is likely to have to pay taxes, right? It probably pays sales taxes in markets where it sells its products, as well as property and payroll taxes in countries where it has facilities. Each of these governmental stakeholders has an important economic interest in Google. Moreover, in many countries, the government is responsible for protecting the environment. Google’s large computer-server farms consume energy and generate waste, and its products (e.g., Google Glass) come in disposable packaging, thus impacting the environment in places where they are manufactured and sold.

Beyond the company and governments, other stakeholder groups might include industry associations, trade groups, suppliers, and labor. For instance, you’ve already learned that Google is an Internet search-engine company, so it could be a member of various computer-related industry associations. Labor is also a stakeholder. This can include not only the people immediately employed by a business like Google but also contract workers or workers who will lose or gain employment opportunities depending on where Google chooses to produce and sell its products and services.

Did You Know?

From our opening case, you’ve learned a little about how different countries deal with personal privacy. At about the same time Google was experiencing difficulty protecting individuals’ privacy in China, its managers in Italy were being convicted of violating consumer-privacy laws. Google executives had been accused of breaking Italian law by allowing a video clip of four boys bullying another child to be posted online. The video had originally been posted by the boys themselves and Google removed the video when Italy’s Interior Ministry requested its removal. The three Google executives were absolved of the defamation charges but convicted of privacy violations. Google said that the conviction of its top Italian managers “attacks the ‘principles of freedom’ of the Internet and poses a serious threat to the web.” Following the conviction, several privacy advocates stepped up to speak out in Google’s defense—a position quite contrary to their typical stances in Google privacy stories.

Google’s approach to privacy was not the only business practice to run afoul of European regulators. In June 2017, the European Union’s antitrust chief levied Google with a record $2.7 billion fine on the basis that the powerful Web search leader illegally steered users toward its comparison shopping site and with a warning that other parts of Google’s business were also problematic. The fine is the largest the E.U. has levied against a company for abusing its dominant position. While Google is appealing the fine and charge, this decision by the E.U. marked the latest confrontation over business practices between E.U. regulators and American tech giants.

Key Takeaways

  1. Beyond yourself, as an international business student and future international business person, you can identify the people and organizations that might have an interest in international business if their interests are affected now or in the future by it. Such international business stakeholders include employees, managers, businesses, governments, and nongovernmental organizations.

  2. Stakeholder analysis is a technique used to identify and assess the importance of key people, groups of people, or institutions that may significantly influence the success of an activity, project, or business.

Exercises

(AACSB: Reflective Thinking, Analytical Skills)

  1. What is a stakeholder?

  2. Why is stakeholder analysis important in international business?